At CNS Physiotherapy Limited, we are committed to protecting your privacy and handling your personal information responsibly.

This policy outlines how we collect, use, and protect data submitted through our website: www.cnsphysiotherapy.co.uk.

For details regarding how we manage patient and client data in clinical settings, please refer to our Confidentiality Policy.

1. Who We Are

CNS Physiotherapy Limited is a specialist provider of neurological physiotherapy services. This privacy policy explains how we handle information collected via our website and the purposes for which it is used.

2. What Information We Collect

When you contact us through our website, we may collect the following personal information:

• Full name
• Contact details (email address, telephone number)
• Postal address
• Organisation or professional affiliation (if applicable)
• Details relevant to an enquiry or referral

We are committed to processing this information in accordance with the General Data Protection Regulation (GDPR) 2018 and any applicable UK data protection laws.

3. How We Use Your Information

The personal data you provide may be used for the following purposes:

• To respond to your enquiry or referral
• Internal record keeping
• To improve our services
• To send you relevant information, such as updates or service offerings (with your consent)
• To conduct occasional market research to better understand your needs
• To customise your experience on our website

We will only process your personal data where we have a lawful basis to do so and never in ways that would be considered intrusive or against your interests.

4. Data Security

We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard the data we collect online.

5. Sharing Your Information

We do not sell, distribute, or lease your personal information to third parties unless:

• We have your explicit consent;
• It is required by law; or
• It is necessary to fulfil your request or enquiry (e.g., coordinating with a relevant third-party provider at your request).

6. Access to Your Data

You have the right to request:

• A copy of the personal data we hold about you
• Correction of any inaccuracies
• Deletion of your data (where legally permissible)
• Restriction or objection to our use of your data

To exercise these rights, please contact us at: dansier@cnsphysiotherapy.co.uk

We may apply a nominal fee for processing certain requests, as permitted by law.

7. Cookies

Our website uses cookies to enhance user experience. Cookies are small files placed on your device to collect standard internet log information and visitor behaviour data.

We use cookies to:

• Analyse web traffic patterns
• Identify popular pages and improve website usability
• Tailor website content to user preferences

Cookies do not give us access to your computer or any personal information unless you choose to share it.

You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.

For more information about cookies, visit: www.aboutcookies.org

8. Links to Other Websites

Our website may contain links to other websites of interest. Once you leave our site, please be aware that we have no control over external websites. We are not responsible for the protection or privacy of any information you provide while visiting such sites. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Policy

CNS Physiotherapy Limited may update this privacy policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns regarding this privacy policy or how your data is handled, please contact:

Dan Sier

Email: dansier@cnsphysiotherapy.co.uk